A job analysis includes detailed information about workers, the
work that they must perform and their work environment. Such information
or data are called "inputs" to a job analysis. "Outputs" are job
descriptions, detailing the work to be performed and also job
specifications, detailing skills and knowledge that workers are required
to possess. These outputs are completed through two processes: a job or
task analysis and a performance analysis.
Features of a Job Analysis
Job descriptions--one of the outputs of a job analysis that
focuses on work--document tasks required for performing a job, including
how tasks are done, and under what conditions they are done. According
to Mondy, Noe, and Premeaux, there are seven types of data that may be
collected for job descriptions, including:
1) Work activities--processes, procedures and responsibility levels
2) Worker activities--human behaviors, personal and physical energy to be used
3) Job resources--machines, tools, equipment and work aids
4) Job tangibles and intangibles--knowledge, management, products delivered, and services performed
5) Work performance--documented job standards, such as quantity, quality, time, cost or safety measures
6) Job context--setting, communication and culture
7) Special job requirements--previous education, training and practical experience
Job
specifications, the second output of a job analysis, includes data that
focuses on the worker including knowledge, skills, abilities,
aptitudes, attitudes, experience and capacity. Data collection methods
for job descriptions and job specifications-questionnaires, interviews,
etc. are the same for a performance analysis.
Comparing Functions
A job analysis focuses on procedures such as how workers perform
their job, and a performance analysis focuses on how difficult it may be
for workers to perform their job mentally and physically.
In the
fifth phase of performance technology, an evaluation is conducted for
two reasons, including "to value or judge the results of performance or
to trigger a decision regarding the performance, the worker, or the
organization itself."
D. Van Tiem, J. Moseley, and J. Dessinger list four types of evaluation methods: formative, summative, confirmative and meta.
Formative
evaluations are used to evaluate and develop performance, during a
performance analysis, cause analysis, and selection or design of
interventions. Summative evaluations determine immediate competence of
user and is used during implementation and change management. It
focuses on the effectiveness of the human performance technology (HPT)
process. Confirmative evaluations are conducted six to 12 months after
implementation to determine long term effect on the competence of
workers. Meta evaluations ensures accuracy and evaluates the processes
used in the formative, summative and confirmative evaluations.
Effects
Confirmative evaluations should be conducted within six to 12
months after a job analysis program. This would ensure that employees
remain competitive on their jobs. Meta evaluations should also be
conducted to ensure that all evaluation processes were effective.
Considerations
If a human performance technologist or performance improvement
specialist does not work within an organization, this type of
professional should be offered employment to assist with ensuring that
the job analysis program and also evaluations of processes and people is
designed and developed properly.